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Order Information, Terms & Conditions


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The information on this page applies to all orders, you may wish to print it and keep it for reference.

Contact us if you need to mail your order.
To place an order:

Please note the product codes for the product(s) you want to buy and clearly state them on your order.

Always provide the name of a contact person and their telephone number, fax number or email address in case of questions.

Please provide the country code for telephone and fax numbers outside North America.

You must read the license conditions for the Software products below before ordering. The agreement applies to all orders. By placing an order you are deemed to have read and accepted these conditions. In addition there may be further specific license conditions applying to some products, from the product manufacturer. Products where this may apply are identified in the product description pages. Customer has the responsibility of determining and complying with any such conditions. 

Shipped orders are also accompanied by printed Axisware license conditions. You may return your purchase UNOPENED AND IN RESALE CONDITION for full credit less 15% restocking free and less shipping costs if you do not agree with the license conditions.  By opening or using a package you are deemed to accept the accompanying license conditions and no request for product return or refund on the basis of license conditions will be accepted.

In case of incorrect order (e.g. you specify the wrong product code), a 15% restocking charge applies.

For returns or refunds on the basis of license conditions or incorrect order, you must contact Axisware in writing - by email - within 21 days from shipment of order, to obtain a Returns Authorization number (RA) BEFORE returning any product or your return WILL NOT BE PROCESSED.

On receipt of order, Axisware will acknowledge, process as below and clear for shipment. Axisware attempts to ship within two business days of the day the order is cleared for shipment. We fulfill orders in the order they are cleared for shipment, but same day shipment is not guaranteed.

Apart from the license conditions described above and listed below, there are no warranties of merchantability.

Terms Applying to Orders on Axisware LLC
All the general conditions above apply. All transactions are in US Dollars and FOB Axisware. Any customs duties or other international related charges are the responsibility of the receiver.
Domestic US orders are shipped via USPS Priority Mail or UPS ground, and international orders via USPS, UPS or FedEx, whichever is most cost-effective. If other shipping arrangements are required please request a custom quotation.

US/Canada only: Account customers


Only applicable to customers in the US and Canada.

Customers must have a previously established account with Axisware LLC.

Customers wishing to apply for credit account please supply bank and 2 trade references to our Accounts Department for consideration. After review we will advise approved credit limit and/or other conditions applying.

Terms are net 30 days from ship date, with overdue balances assessed a finance charge of 1.5% per month from the date the amount becomes due. Credit terms may be withdrawn at any time without prior notice from accounts not settled promptly.

Payment by US Dollar Check drawn on a US bank or by direct funds transfer (details on request).

Axisware LLC does not offer a credit account service for new customers outside the USA and Canada.

Payment in advance by check or money order:

All checks must be on a US bank in US dollars. Customer may place order, stating intent to pay in advance by check, via normal purchase order or on company letterhead via mail or courier. Company purchase order number must be stated. Axisware LLC will respond with shipping & handling charges, plus any applicable sales taxes. Upon receipt of check or money order, Axisware LLC will make the deposit, and clear order for shipment upon receipt of notice from our bank that the check or money order has cleared.

Payment in advance by bank (wire) transfer:

Customer may place order, stating intent to pay in advance via Bank Wire Transfer with either a company purchase order or on company letterhead via mail or courier. Company purchase order number must be provided. Axisware LLC will identify shipping & handling charges, and applicable sales taxes if any, and respond detailing these charges, along with wire transfer information. The order will be cleared for shipment upon receipt of written notice from our bank that the payment transaction has been completed.

MINIMUM ORDER VALUE OF US$ 1000 FOR FREE WIRE PAYMENT OPTION.  ALL OTHER PRE-PAY ORDERS: ADD US$50 TO WIRE SERVICE CHARGE, OR PLEASE PAY BY ONLINE CREDIT CARD/PAYPAL OPTION (see below).


Payment by credit card/Paypal:


If you wish to pay by credit card (Visa or MasterCard) or Paypal we will supply an invoice with online payment information. You should never email your credit card information.

For prepaid orders: on successful payment authorization of charge (may exceptionally take up to 2 business days), the order will be released for shipment.
Software License Agreement
This agreement refers to all Software Products developed or sold by Axisware and where applicable, it's development partners. If you do not agree with these terms, you may return the product unopened for a refund less restocking fee and shipping charges. Order of or use of the product implies acceptance of these terms.  A printed copy of license conditions is included with all product shipped and should also be reviewed before opening the product.
COPYRIGHT & USE RESTRICTIONS. The product is protected by international copyright laws and international treaty provisions pertaining to computer software. You are encouraged to make copies of the software for backup purposes, but you may not make copies for any other purpose. You may not give copies to any other person or organization. The product contains trade secrets and you may not de-compile, reverse engineer, disassemble or otherwise reduce the product, or any part of it, to human-perceivable form in so far as allowed by US law. You may not modify, adapt, translate, rent, lease or create derivative works based upon the product or any part thereof.
LIMITED WARRANTY. Axisware warrants that the product will perform substantially in accordance with the accompanying documentation for a period of ninety (90) days from the date of delivery to the purchaser.
REMEDIES. If the product does not conform to the limited warranty above ("Limited Warranty"), Axisware entire liability and the purchaser's sole and exclusive remedy shall be, at Axisware option, either to (a) correct the error, (b) help purchaser workaround or avoid the error or (c) authorize a refund, so long as the product and all copies are destroyed by the purchaser, and following withdrawal of applicable authorization. The Limited Warranty is void if failure of the product results from accident, abuse, or misapplication. any replacement product will be warranted for the remainder of the original Limited Warranty period.
EXCEPT FOR THE EXPRESS LIMITED WARRANTY ABOVE, AXISWARE GRANTS NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCT, EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL AXISWARE BE LIABLE FOR CONSEQUENTIAL, SPECIAL OR OTHER DAMAGES OF ANY KIND ARISING OUT OF DELIVERY, PERFORMANCE OR USE OF THE PRODUCT. AXISWARE LIABILITY UNDER THE WARRANTY SET FORTH ABOVE SHALL BE LIMITED TO THE AMOUNT PAID BY THE PURCHASER FOR THE PRODUCT.
ENTIRE AGREEMENT. This agreement constitutes the entire agreement between the purchaser and Axisware, and supersedes any prior agreement/understanding, whether written or oral. the terms and conditions of this agreement shall apply to all orders submitted to Axisware or it's distributors and shall supersede any different or additional terms on purchase orders.
 

 

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