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Troubleshooting steps if you see 'unable to disable hotkey' messages:

Workaround: 

Go to the Control Panel (in the My Computer folder), select Keyboard and then select the 'General' tab - make a note of what is displayed there for the Keyboard type. If it is not: PC/AT Enhanced Keyboard (101/102-Key) select Change and (after a short wait) NT should bring up a list of options. Select the PC/AT Enhanced Keyboard (101/102-Key) and OK.  On some systems, the 'Change' button appears grayed-out and no choices are available. 

Now select the 'Devices' option on the Control Panel. If device msi8042 or another keyboard driver (other than i8042prt) is shown as 'Started then select 'Startup' and set it to 'Disabled. Then select the i8042prt device, which should be shown as Disabled. Select 'Startup' and set it to 'System'. Check that you do not 'disable' both! Double-check and triple-check. 

You must now restart the PC. Note that the middle scroll button on the mouse won't function with this workaround. There is no fix for this yet. If one is developed the details will be posted here. We apologize for any inconvenience.

 

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